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3 Reasons Your Customers Are Upset and How to Solve It

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3 Reasons Your Customers Are Upset and How to Solve It

You’ve seen it.

A helpful, considerate customer representative is doing their best to address an upset customer’s concerns, who only seems to get more and more irate. No solution is enough to calm them down!

A similar scenario can be aggravating, especially if you are on the receiving end of an angry customer. Sometimes, it seems like you won’t fix something to their satisfaction, no matter how hard you try.

So why do some customers get so upset?

Is there even a way to help them without being attacked?

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